The Sapience Society The advice of a self-proclaimed technological ninjician

It’s shit like this M-Audio…

For the last couple days I've been battling through the process of getting my mixer set up as a MIDI controller using an M-Audio MIDISport 2X2 Anniversary Edition. The problem is somewhat complex, you can read about it here. I was rather annoyed at the complete lack of any way to phone/email/contact M-Audio. Fed up with trying to troubleshoot the problem on my own I decided to post on their forum. I wrote out as descriptive post as I could, and submitted it. Annoyingly enough, new threads have to be confirmed to get posted on that forum!

Ten hours later the thread is posted. Less than 24 hours later, there is a post from their "Audio QA Test Manager" stating that they've released an update which may help.

Nope, didn't fix anything - I reply.

Almost immediately, he writes back saying that he's going to forward the information over to the dev team that works on those drivers, and says "Thanks for the feedback. It is very helpful."

So what's the point of this post? Well, say what you will about M-Audio. Say they're overpriced, poorly constructed, buggy... whatever. At least they took my problem seriously and are dealing with it in a timely manor, and that's really all it takes.

UPDATE 1

He had me do some testing to see if I could help nail down the problem. The results were inconclusive so in order to fix it, he said that they ordered a Behringer DDM 4000 so they could do in-house testing. M-Audio just blew $400 to fix a minor bug!