I started off by first writing ExecutiveRelations@T-mobile.com then got a phone call from the rep who was assigned to me.

I do think that due to their phone numbers floating on the net and a lot of people with frivolous issues, you might have a hard time getting your phone call answered when you call if you don’t already have a rep assigned looking into your issue. My rep never answered her phone when I called all I got was a voice mail

Followed the steps and my problem was gone in minutes.

I never did get any resolution to my problem which was to get a quick replacement for my phone that either fell out of the case or was stolen (I assume because I wasn’t willing to get suckered in for another two years). And because I was not willing to renew a two year contract at this time and asked for the cheapest phone that would do what my old phone did until I decided on what I would ultimately like, I was sold one of ‘their’ cheap flip top phones (free, if I renewed) at an exorbitant price and it didn’t even do what my old one did which was also an older flip top phone.

So much for valuing long term clients or customer service. Their attitude is ‘take it or leave it’. Well I say ‘good riddance’. T-Mobile is the WORST!!!!

My list of a) b) c) c) should have been a) b) c) d).

Where I said “want to start with 3″ I meant to say “want to start with 3 or above”.

“same three responses a), b), c) or d)” should have said “same four responses…”

Sorry for the typos.

Also as long as I’ve started (yet) another post, here is another topic. I’m wondering if some Tmobile employees have two extensions. (I called dozens of extensions and not a single one was answered.) One extension would be the kind listed in this blog and never rings through. Another extension would be one that does ring through, so that if one Tmobile employee wants to contact another one, they have a way to do so.

If this theory happened to be true it would really be good to find a “ring through” extension, because from there we could probably find a bunch more. If anyone has any ideas on this, please post!

I tried all the names that start with 2 (A, B, or C) and didn’t find any that rang through to someone that answered. If enough other people want to start with 3, we could go through the whole alphabet and see if anyone can be reached. So the process, starting with 3 would be:
1. Steps 1-6 earlier in this post
2. Press 3#. Audix will either
a) transfer you to the extension if only one employee has a name that starts with D, E, or F
b) Give you a list of matching employees if it is just a few (3 or less, I think)
c) Tell you that there are no matches
c) Ask you to enter more letters. In this case try 2# (which adds 2 to the 3 you already typed, giving 32).
– From there you will get one of the same three responses a), b), c) or d).
– If you need to add another letter, add 2 (for a total of 322).
– Pretty soon you will either get response a), b) or c)
3) If you get c), then try the next number in the sequence. For example you tried 322#, and you got c), then try 323#.
4) If you get a) or b) then go to the number a) or one of the numbers b) and leave a message. Then press ## to save the message and then *T*A to get back to the lookup by name menu.
5) From there try the next number in the sequence.

For the 2s I had to go through maybe 15-20 tries to cover all the combinations (I didn’t have to try every combination from 22 to 99, because there were some that didn’t have employee name matches and there were some combinations that started with 2 that only took two digits.)

Yes, it is complicated, but if you play around with it for a while, I think you’ll get the hang of it.

And through another process (I’ll explain in another post) I found a range of extensions
from 3417950-3417999
I only tried a few extension in this range:
7950 Devlan (customer loyalty)
7966 Jamie Montoyadivas (spelling?)
7967 ?
7970 ?
7980 ?
7990 ?
7998 ?
7999 Cat? Kellogg ECRC

Also there are extensions like 8883706, 8883625, 8883716, 8883602 (albuquerque call center)